EFQM
Model created by the European Foundation for Quality Management.
The model’s contribution to the corporation:
- It allows a measurement of Excellence Levels.
- It helps corporations implement change.
- It accelerates quality acceptance as a Strategy.
- It stimulates and helps development activities.
- It is established as a measurement component of Excellence over time.
- It allows progress in integral quality management.
Structure of the EFQM Model:
Enabling Agents
What the corporation does and how it does it
- Leadership
- Policy & Strategy
- Persons
- Alliances & Resources
- Processes
Results
What the Corporation achieves
- Client Results
- Individual Results
- Individual Results
- Key Results
